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Troubleshooting a Phone with No Dial Tone

Delivering high quality phone service to our customers is very important to us at IdeaTek. It is important to note that phone service has many different variables, some which are our (IdeaTek’s) responsibility and some which are your (the customer’s) responsibility.

Generally, delivering dial tone thru our fiber optic network to the Customer Premise Equipment (Allied Telesis CPE) - which is the fiber equipment that IdeaTek has installed at your location - is our (IdeaTek’s) responsibility. Internal building wiring, and the actual phones at your location all normally belong to you (the customer) and are your responsibility to maintain.

If you are experiencing a lack of dial tone, here are a few things you may try to solve the problem:

Discover Where The Problem Begins
If your other IdeaTek service (the internet - if subscribed to) is working, the problem may be with your internal building's wiring or actual telephone.  If all your services are not working, see here.

Here are some steps to determine if you have a defective phone or building wiring:

  • Start by changing the batteries in your wireless hand-held devices. If no change then-
  • Make sure the volume is turned up all the way on your phone. If no change then-
  • Disconnect all of the phones and wireless bases from the phone wall jacks.
  • Plug the phones back into the phone lines one at a time, testing the phones along the way to see if there is one trouble phone in the network. If no change then-
  • Make sure all of the phones and wireless bases have a sufficient power source and that power strips are in the ON position. If no change then-
  • Connect one wired phone directly into the Allied Telesis CPE where the building's telephone originates (normally the port TEL1).  If you still have no dial tone, contact Customer Service at 800-890-0839 or 620-543-5555 or help@ideatek.com.
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