When you upgrade your internet connection with IdeaTek services, it is important that you have the BEST overall internet connection you have EVER experienced! When using either our Gigabit or Lite connections, you will experience a very quick and very reliable internet connection from IdeaTek. While our fiber connection will give you the best performance you have ever received, here is information on why your devices may be reporting speeds different then the speeds to which you are subscribed. Explore this article to find out why.
Fiber Speeds to Internet Speeds Laser light signal delivers the internet over glass Fiber, bringing you the fastest, most reliable connection that currently exists. This Fiber terminates at your location, in an IdeaTek placed CPE 'modem' that converts the laser light signal to digital electrical signal. Wired Device Speeds You will always experience the best speeds when using a wired (ethernet CAT5, CAT5e or CAT6 type cable) connection between the IdeaTek CPE equipment and your router as opposed to a wireless configuration. That said, your personal router may or may not be designed or capable of outputting the highest speeds that they receive from the CPE. Ensure that your router connects with 10/100/1000Mbps speeds by checking with the manufacturer's website. NOTE: The maximum internet speeds (as reported on a speed test) are always dictated by the devices through which the signal passes that you are using to test the speed (and the location/connection of the speed testing website). | Wireless Device Speeds Wireless speeds may vary from your IdeaTek internet package based on the capabilities of your wireless router and it's connection to ALL wireless devices - such as your cell phone, smart TV, satellite TV provider, laptop, handheld, or gaming device. Additional factors that can affect wireless speeds include:
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