Premium WIFI

IdeaTek provides unparalleled Premium WIFI for residential and commercial customers. Your WIFI is seamlessly integrated in our fiber network, and no longer has to be your responsibility. We can help you manage and troubleshoot your private wireless signal with just a simple phone call or email to us.

For Premium WIFI customers, IdeaTek enables your Customer Premise Equipment (CPE) to be utilized as a functioning router. This establishes a private network for your use. IdeaTek then installs an Access Point (AP) unit to deliver a strong wireless radio signal (WiFi) throughout your home or business.

To connect to the wireless radio signal distributed by the AP, you will need to use the WiFi Network Name (SSID) and the Password provided to you by IdeaTek at the time of Install. If you no longer have access to this information you can Contact IdeaTek Customer Service for further help.

If your wireless network's radio signal has disappeared or the AP appears to not be in good working condition, you may give the AP a 'hard' restart by performing the follow steps:

Locate the CPE fiber modem that IdeaTek has installed in your garage, basement, or utility room.
Locate the POE Wireless Power box near the CPE.
Unplug the POE Wireless Power box from the electric power source. Make sure the power source is is live, and plug in the Wireless Power box again after 30 seconds of off time.
DO NOT PRESS THE 'RESET' ON THE ACTUAL AP UNIT - IT WILL NOT RESTORE WIFI.

For all other issues please Contact IdeaTek Customer Service.

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