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Power Cycle the CPE

Power Cycle – This is the act of turning a piece of equipment completely off and then on again.

It may be necessary to power cycle the Customer Premise Equipment (CPE) to restore proper service from the fiber cable. The CPE is the "main box" IdeaTek installed; the place where optic fiber service is delivered into the building and converted to digital and analog electrical signal for internet and telephone connections. There are three general models IdeaTek uses:  Telco Systems (Edgegate), Residential Allied Telesis, and Commercial Allied Telesis. 


 Telco Systems
(In Buhler Only)
 
 Residential Allied Telesis



Commercial Allied Telesis
(In Grey Weatherproof Box)
DO NOT PROCEED

Telco Systems

  • Find the power supply cable connected to the back of the Telco Systems CPE.
  • Unplug the power cable for approximately 30 seconds, then plug it back in again.
  • Allow two minutes for the Telco Systems CPE to complete restarting, and then check your services again.
  • If the status lights come back on, but the light for Link/Act 4 is not on, there may be a problem with the incoming fiber cable and you will need to contact IdeaTek Customer Service.  Note that the fiber cable is very sensitive to adverse handling, and should not be disconnected, pulled on, or bent.
  • If your status lights come back on correctly but services are not restored, see other solutions below.

Allied Telesis

  • Find the power supply cable connected to the bottom of the Allied Telesis CPE. This is typically on the bottom edge toward the left-hand side of center and labeled 'power' or 'PWR'.
  • Unplug the power cable for approximately 30 seconds, then plug it back in again.
  • Allow 2-3 minutes for the Allied Telesis CPE to complete restart, and then check your services again.
  • If the status lights come back on, but WAN light is not lit, there may be a problem with the incoming fiber cable and you will need to contact IdeaTek Customer Service.  Note that the fiber cable is very sensitive to adverse handling, and should not be disconnected, pulled on, or bent.
  • If your status lights come back on correctly but services are not restored, see other solutions below. 

Additional CPE Photos

  
     
 Other Solutions
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