Get Info About Our NEW
Gigabit Internet

Find the Problem. Discover the Solution.
If your internet is not working, you are likely to experience problems across multiple services. Discover the proper solution by first finding the problem below or by browsing the common solutions. If the solution to your problem is not listed here, please contact IdeaTek Customer Service.

Find the Problem

• All Services Down
• I am Experiencing Slow Speeds
• I Do Not Have a Wireless Connection (displaying "no wifi" or "no connections available") - (Premium WIFI Customers)
• I Do Not Have a Wireless Connection (displaying "no wifi" or "no connections available") - (All Other Customers)
• I Show a Wireless/Wired Connection on My Device/Computer, But I am Unable to Browse Online  (displaying "no internet connection")
  
• My CPE Shows a WAN Light, But I am unable to Connect to the Internet
• I Do Not Know the Network Name or Password to My IdeaTek Router

• Power Cycle the Router
• Power Cycle the CPE
• Premium WIFI
• Find the Network Name and Password to My Router
• Internet Speeds